Shipping policy

🚚 Shipping & Fulfillment Prepared with Purpose. Delivered with Confidence.

Behind every Genzduty order is a considered choice, and we believe the journey from our hands to yours should reflect that same thoughtfulness. We've built our fulfillment process around three values we never compromise on: care, clarity, and consistency.

Here's a full look at what to expect after you place your order.

🕒 Preparing Your Order

We process orders within 3 to 5 business days of purchase.

In that window, every piece goes through:

  • A quality check to ensure it meets our standards
  • Protective, secure packaging built to survive transit
  • A final review before it's handed over to our shipping partners

We take these steps seriously because we know the unboxing moment matters just as much as the gift itself.

🚚 How Long Shipping Takes

🇺🇸 Domestic (United States) Sent via trusted couriers like USPS and FedEx Expected delivery: 15 to 20 business days once shipped

🌍 International Expected delivery: 15 to 30 business days, varying by country and regional carrier speed

Timelines can occasionally shift due to customs reviews, high-volume seasons, severe weather, or broader shipping network delays. While these are out of our hands, we'll always keep you informed if something affects your order.

🔎 Tracking Your Shipment

The moment your package ships, a confirmation email with your tracking number will land in your inbox.

You can also check on your order anytime through our Track Your Order page for live status updates.

❌ Modifying or Cancelling an Order

Need to make a change? Reach out within 24 hours of placing your order and we'll do our best to accommodate.

📧 Genzduty@gmail.com

To speed things up, please use one of these subject lines:

  • "Cancel My Order"
  • "Address Change"

A heads up: once your package is with the carrier, we're no longer able to cancel or reroute it.

🚪 Failed Deliveries & Returned Packages

Most shipping partners attempt delivery up to two times before sending the parcel back to their facility.

If a package is returned to us due to an unsuccessful delivery:

  • A reshipping fee may apply for the second attempt
  • We'll get in touch before dispatching it again

To keep things smooth, please double check your shipping address at checkout and make sure someone's available to receive the package on the delivery date.

💫 Damaged or Incorrect Orders

If something arrives looking less than perfect, or if the wrong item shows up, we'll take care of it right away.

Just send us an email with:

  • Your order number
  • A few clear photos showing the damage or issue

Once we've verified the details, we'll send out a free replacement as quickly as possible. No back and forth, no hassle.

🤝 Support That Actually Supports

You matter to us, and so does your experience with Veyora. If anything's unclear or you just need a hand, our team is one message away.

📧 genzduty@gmail.com ⏱️ Replies typically arrive within 24 hours