Contact us

Got a question, hit a snag, or just want to make sure everything's on track? You've come to the right place. We're here and we're listening.

Before sending a message, it's worth checking our FAQ page first. Most of what people ask us is already answered there, and you'll likely find what you need in under a minute.

🤝 Real People. Real Care. Any Time of Day.

Every message that comes through lands with a real human being on our team, not a bot, not a template. Someone who actually reads what you wrote and takes the time to get it right.

Here's what we're here for:

🛒 Order questions, updates, changes, or anything that hasn't gone as expected 🚚 Shipping timelines, delivery tracking, and logistics updates 📦 Product questions, how-to guidance, and honest ingredient information 🤍 Wholesale enquiries, bulk orders, and collaboration opportunities

Every message matters. Every concern gets proper attention.

📧 Get in Touch

The quickest way to reach us is directly by email:

Contact@genzduty.com

We aim to get back to you within 24 hours, and usually it's well before that.

📭 No Reply Yet?

If you've sent us a message and haven't heard back, your inbox's Spam or Promotions folder is usually the culprit. Our replies have a habit of landing there. A quick check should sort it out. If you're still coming up empty, send us another message and we'll make sure it gets through this time.